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Open Weekly


Balance

Reconciliation

spreadsheet

Missing DCA Payment
Changes within last 2 months?
Missing Payment Details Provided
Refund Required?
Follow BAU to execute payment/reversal
Loan
Are these correct and match the Formal Demand Balance?
Add note to GRS
Current Account Review
Check & Cancel Cards As per Onboarding
DCA payment/s applied correctly?
Check & Cancel Online/Tel Banking As per Onboarding
Is the Current Account still active?
Check & Cancel Payments/STO/DD Payment Tile FS
Process Other Amendments (Phase 2) As per Onboarding
Have entries been applied after the cut-off date?

Do the balances now match with the DCA balance?

Add note to GRS
Check Default/Demand Amount/Date
Refund all Charges
Add note to GRS
Loan Review
Check & Cancel Interest (0.000)
Check Default/Demand Amount/Date
Follow BAU process to align to Interest
Loan & Current Account Review
2 or more facilities to correct
Follow Loan Review Steps
Add note to GRS
Follow Current Account Review Steps
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flowchart

by rishabh

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