Citizen

Worker

Admin

⚛ REACT WEB APP

Complaint Form

Live Map

Admin Dashboard

🟦 NODE.JS & EXPRESS API

Complaint Handling

AI (Priority & Route)

User Authentication

🗄 DATA STORAGE

MongoDB Atlas

Cloudinary

Login/Register

Login/Register

Login/Register

Login/Register

Login/Register

Login/Register

Submit Complaint (image, location)

Send Complaint Data

Fetch Status/History

View Assigned Tasks

Mark Complete

Fetch Tasks

Update Status

Fetch Data

View Complaints

Fetch Complaints

Assign Task

Fetch Data

Save Complaint Data

Update Assignment

Update Status

Save Images