Livoa LogoLivoa
CHANNEL


ESTORE

EPP

Market Place

Live Commerce

SMB

Mobile App

EA App

Mini App

DNS Layer


CDN

Static Content (Js, CSS, Image)

CUSTOMER EXPERIENCE LAYER (AEM SPARTACUS)


Home Page | PD / PF (Product Details, Product Finder) | Login / Signup | Cart page | My Accounts | My Orders

Content Page, Promos | Chatbot | Multi region & Languages | Checkout page | My Wishlist | My Profile

GNB | Addons, Gift | Journey - B2C, SMB, EPP | Content Management

HYBRIS MSA


Core Service

Cart | Checkout | Delivery Mode | Delivery Service | Payments | Guest Ordering | Registered Ordering | Preorder | Wishlist | My Account | Language / Localization | BOPIS / EA | Address Billing / Shipping | Warehouse Setup | COD | Recommendation | Rewards | Referral

Catalog & Product Management

Catalog Management | Category Management | Product Approval | Stock | Price | Promotions | Special Price / Discount | Backorder setup | Voucher | Bundles | Gift, Addon Setup

Order Management

Order Capture | Order History | Order Tracking | Full / Partial Cancel | Full / Partial Return | Order Status | Invoice | Transaction Email | Customer Service | Order Transfer | Replacement | FI Posting | SO Posting | Refund

Additional Service

SC+ Bundle | Extended Warranty | SIM Plan | SC+ Standalone | Trade-in | Upgrade

Microservices

Fraud | Exchange | Order Fulfillment Dashboard | Carrier

NERP


Product Master | Price Master | Inventory Master | Delivery | 3PL Partner | Financial Statement | Submit Order | Return | Replace

SAMSUNG INTERNAL


GCDM | GCIC | SMC | Samsung Rewards | Samsung Accounts

AEM


Product Info & Merchandising data

PARTNER


Email / SMS | Analytics | Maps | Product Review | Payment Gateway | Push Notification | Invoice Partner | Address Recommendation | Marketplace - 3PD | Locker | Shopping Feed | 3PA | Carrier - Tracking | Push Notification | Luckey Draw | Trade-In | Trade-Up | Carrier | Fraud Detection Partner | Order Fulfillment Dashboard

Report


Estore BI

KEY SOLUTION POINTS


1. Https request from different channel

2. Redirection from DNS, and request from mobile app

3. Core services integration with CMS for commerce enablement.

4. Price, Stock are imported from NERP via batch job (SOAP API call)

Product data is exported from NERP and imported in MSA Hybris via Backoffice

5. FI Posting, order submission, cancellation, return and exchange request are submitted to NERP via batch job

NERP integrates with downstream system like WMS, TMS & 3PL for order fulfilment.

6. GCDM integration for customer data management

Integration with GCIC / SMC server for managing Insurance (SC+ & EW)

Samsung Accounts integration via url redirection. Registration & login are managed in SA system.

7. AEM integration to get product info like name, summary, product image & merchandising info.

8. Estore BI system integration via batch jobs. This is used to generate reports

9. Integration with different third party system to support functionalities like Locker, Invoice, Payment, Address Recommendation etc

10. Integration with partners like Google for map display in checkout , My order pages.

11. Analytics integration, eg Adobe

12. Transactional notifications are sent by integrating with third party system eg, Pengtai Notification Middleware

13. Micro service integration with Trade-in , Trade-up partners.

Micro service integration with carriers partners to support SIM service.

Micro service integration with fraud detection system to detect fraud.

Micro service integration with Hybris backoffice to support Order fulfilment dashboard

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