Layer 1: Input Layer

Single text / CSV upload

Layer 2: Preprocessing

Python, Pandas, NLTK

Complaint Classification

Sentiment & Urgency

Human-style Explanation

Automated Response

Layer 4: Persona Generator

Theme extraction + clustering + persona creation

Layer 5: Visualisation & Dashboard

Layer 6: Export

Export as PDF/CSV, Frontend Display

Layer 3: Multi-Agent LLM