Livoa LogoLivoa
RTMS DC (Regionalized)


AI Agent Speech services

(TTS / STT / LLM)

WxCC DC


Control Hub

CCAI AI Assistant & Data Platform

Over-the-top (OTT) Media


Latency - 150-200 ms

Over-the-top (OTT)
Over-the-top (OTT)
Media Driver /


Manager

CCAI Universal


Harness Client

Cisco VVB / Media Gateway
Cloud Connect


(Hybrid Org)

Cisco CVP
Finesse
CCE
Agent Desktop
WxCC
WxCCE Tenant
WxCCE


SP PSTN

RTP / sRTP
SIP (TLS)
2 : Call flow
1 : On-boarding
3 : AI Assistant

AI Agent

by Suhas

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