Calling Genesys Built-in API
to fetch conversation details

Retrieve conversation ID
and session ID

Speech and Analytics API Call
using conversation and session IDs

Fetch and process transcripts
into a formatted string

Send compiled transcript
back to Genesys

Trigger Salesforce action
with full transcript details

Data Retention Policy in Genesys
Conversation records retained for 1,095 days
Then deleted or archived automatically