Initiates Service Request

🧠 Natural Language Processing

🧠 Intent Recognition

🧠 Entity Extraction

Standard / Non-Standard Request Type?

🤖 AI Approval Recommendations Risk Analysis • Cost Impact • Policy Check

🤖 Automated Provisioning Scripts • Templates • Policies

🤖 Intelligent Procurement Support Vendor Matching • Price Analysis • Contract Terms

🤖 AI Security Analysis Risk Scoring • Policy Match

🤖 Vendor Communication Status Updates • Tracking

🧑‍💼 Manual Review Required

📚 Catalog Matching

📝 Auto Form Population

📊 Business Rules Check

🧑‍💼 Manual Classification & Requirements Analysis

🤖 Auto-Fulfillment Orchestration ITSM Workflow Trigger

🧑‍💻 IT Team Fulfillment Setup • Config • Deployment

🧑‍💻 Service Delivery Testing • Handover

🧑‍⚖️ Business Approval

🧑‍⚖️ Budget Validation

🧑‍💼 Vendor Selection

🧑‍💼 PO Generation

📦 Order Processing

🚚 Delivery & Setup

🛡️ Security Assessment Risk • Compliance • Policy

Standard Request Type?

Approval?

Fulfillment Type?

Approved?

Request Rejected ❌

🧑‍💻 Service Delivery Testing • Handover

Service