IAM catalog exposition with all functional features

Application owner journey adapted to his knowledge and needs

Use of current documentation KB (Confluence)

Redirect to dedicated mandatory training

Application Owner key information gathering: - Contacts - Number of environments (dev, uat, prod…) - General application info (URL…) - Specific app info (AD groups…)

Automatic creation/update in SILVA and/or JIRA/PEEPS

Request realization predictability regarding IAM product capacities

Agent in Teams to follow the request, including interaction to validate testing/integration

Interactions with IAM product AI agents to perform onboarding

Meeting with IAM product team to help AO

Track inefficiencies/inaccuracies in first steps

Add/Update IAM product inputs/documentation/tools for AI Agent KB

Continuous feedback collection from AO at each step

Continuous improvement for AI agent where gaps are found