Livoa LogoLivoa
In Scope
Out of Scope - use
Monitoring toolset
User Journey / Business level signals
Application-level monitoring
Infrastructure level


monitoring

Platform level monitoring


(K8S, cloud, etc)

Monitoring and


proactive detection

process

🤖
AI Agentic


Support

Incumbent / Ops teams
Mainframe Team
Third Party Teams
Downstream Teams
User-reported


issue

24x7 IT


operations

team/L1

SRE/L2/L3/L4


Ownership

Triage
Dev/L3
Dev / Product


team

Code Intervention
Incident tracking system
Resolve
Resolve
Resolve
Continuous improvement

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by juli

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