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New Email comes in "Certus"

Assign to Angela - Create in Emailgistics / no conv ID - Tag "Certus" - Assign to Angela

Assign to Janet

Assign Out + "Notes" (manually)

Appear in Janet's folder

Janet reply email on SalesOps
Archive
Finish

Assign to Angela

Reply (customer on SalesOps)

Snooze (issue pending)

Archive (issue resolved)

Finish

Email w/ existing Conv ID "Certus"

Archive?
Goes to last owner based on existing Conv ID

Considered as "New Email"

Angela on leave?
YES
NO
Select the alias
Select the alias

Issue Resolved?

NO
YES
NO
YES

Internal - Emailgistics flow

by Justin

0
0 uses