Livoa LogoLivoa
Customer


General Consumer of

Electricity and/or Gas

Direct Customer Interaction
AMI


Advanced Metering

Infrastructure

Customer Call Center


(Onshore)

Customer Care & Billing Systems
CCB


Customer care billing system

Customer Care Billing System

MW Middle Ware
RCCIS


Retail Choice Customer

Information System

(Web Based)

RCIS


Retail Customer

Information System

(Desktop)

Edge Systems
RAIS


Retail Access

Information System

(Oracle based)

TCIS


Transportation

Customer Information

System (MSFT based)

EDI


Electronic Data

Interchange

TCIS NG
RAIS


(Web based)

RC workflow


(Web based)

Direct ESCO Interaction
RDX


Department that uses

Sterling Middleware

Oracle EBS


E-Business Suite

(ERP, CRM, SCM)

ESCO


Energy Service

Company

Internal Data and Reporting Systems
CDS


Common

Data System

EDAP


Enterprise Data

Analytics Platform

TODRS


Transmission Owner

Data Report System

Retail Choice Process flow

by CHRISTOPHER

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