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Order Chasing
DPA Email Source Cooper Name, DOB Claim, Score
Escalate (Fail DPA)
Active Prescriptions (Product, Issue date, Expiry date)
Active Order
KYC Accepted
Advise order status, lead time, product(s)
Is there anything else?
Yes
No
New flow
Close
Post dated Future Prescriptions
KYC rejected/ consider pending
Provide ID & POA
Order Status (Paid, Ref, Est time, Order status)
No order
Future dated Active Rx's
Yes
No
New flow
Speak to clinic (KYC details & note source clinic)
KYC Reg/Pend/Consider
Dispatched order
DPD Order dispatched Product tracking info DPD app PIN

Royal Mail Order dispatched Product tracking info RM app

Order chasing

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