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GenAI-Powered Customer Complaint Intelligence System
📄 Input Layer


Single text / CSV upload

⚙️ Preprocessing


Python, Pandas, NLTK


Complaint
Classification agent
Sentiment &
Urgency Detection agent

Human-style
Explanation agent

Automated
Customer Response agent
👤 Persona Generator


Theme extraction & clustering

📊 Visualisation & Dashboard
📤 Export


Export as PDF/CSV , Frontend Display

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