Livoa LogoLivoa
Lenovo Standard Global Delivery Process for Servers (IBM countries)
Customer
Lenovo/
IBM
Telephony
System
E-support
or LSC
Request
Receipt
Center
(Level 0)
Remote
Front End
Level 1
(Client
facing)
Resource
Mgmt
Center
Parts
Logistics
Field
Delivery
Reports /
KPIs
Customer
Sat
Complaint / Crit Sit Mgmt
Level 2/3
via MSD
ticket
Development
From local
warehouse
or Central
Buffer,
depending
on SLA
Service delivered by:
Lenovo
IBM
Mahi
Mahi
IBM CSP
IBM CSP

Service Delivery

by Pat

0
0 uses