Data Collection Technique

• Intensive literature review

• Semi-structured interview

• Questionnaires using open and closed ended questions

Pilot Study

• Selection of participants based on expertise and experience.

• Conduct a pretest questionnaire before given to the whole sample.

Qualitative Data Collection

Semi-structured interviews and Questionnaires (open and closed questions) within Telecom Namibia based on Purposive sampling.

• Telecom Namibia (TN) 50 Participants

Interpretation Of Findings

• Triangulation between multiple data sources

• Discussions

• Conclusions

• Recommendations

• Future research area

Qualitative Data Analysis

• Analyse using thematic analysis.

• Thematic analysis.

• Google form tables and charts