Incoming case received
by Big Build Contact Centre
If case cannot be resolved by Contact Centre, case via SMS immediately
LOW PRIORITY
TSA acknowledges within 1 business day
TSA provides an answer or advises of further action within 2 hours;
If not resolved prior, TSA resolves case within 5 business days of receipt and closes
TSA acknowledges 1 business day
Investigates or contacts other agencies within 24 hours
TSA resolves case within 5 business days of receipt and Consultation Manager
1
by Ash
