Unavoidable Works Notification shows noise/vibration impacts
OR
Communications & Community Engagement Team receive noise/vibration complaint

If no, is impact moderately intrusive (modelled as red)?

If yes, refer to Environment Team and prepare a respite offer

Is impact highly intrusive (modelled as purple)?

Seek approval to offer noise reducing earplugs for initial complaint

For sustained impacts, prepare an alternative respite offer

Distribute respite offer and update register and Con Mgr.

If yes, discuss impacts with the Environment Team and Construction Team as required

If no, acknowledge complaint and monitor with Environment Team

Can the impact of works be mitigated?

If no, refer case to VIDA for approval to offer relocation

Contact resident to offer temporary relocation

If accepted, determine accommodation needs and make a booking

Confirm booking with The Travel Nexus and resident

Update relocation register and Con Mgr.

If offer rejected, prepare a respite offer