Alert Generation

Alert Analysis

Business Interruption ?

Suspicious Pattern ?

Confirmed Impact ?

INCIDENT

Confirmation

Intimation to SOC

Manager, Infra &

DevOps Team

Alert Reporting &

Prioritization

Via JIRA

Incident Isolation &

Impact Reduction /

Service Restoration

Ticket Closure

Incident Closure

JIRA Ticket

Assignment

Ticket Resolution

Repetitive Alert

RCA Filing &

Completion