Governance and Issue Escalation Process: Harper Fitness

Highest Authority

Board of Directors Strategic Mandate / Approvals

Quarterly Board Updates

Strategic Layer

Steering Committee Receives Critical Issue. Chaired COO, CIO, Regional Managers.

Makes Strategic Decisions (e.g., scope adjustments, resource reallocation, risk mitigation)

Tactical Layer

Project Manager Receives Escalation. Coordinates Cross-Stream Resolution.

Operational Layer

Delivery Team Resolution

Detects Issue (e.g., scope, budget, timeline problem)

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