6. Service Recovery

1. Discovery

2. Booking

3. Execution

4. Closure

수정된 단어

1. Service Discovery<hr/>• Physical Evidence • Customer Actions • Front Stage • Backstage • Support

2. Inquiry<hr/>• Physical Evidence • Customer Actions • Front Stage • Backstage • Support

3. Partner Scanning<hr/>• Physical Evidence • Customer Actions • Front Stage • Backstage • Support

4. Pre-service Closure<hr/>• Physical Evidence • Customer Actions • Front Stage • Backstage • Support

5. Service Exceptions<hr/>• Physical Evidence • Customer Actions • Front Stage • Backstage • Support

6. Complaint Received<hr/>• Physical Evidence • Customer Actions • Front Stage • Backstage • Support

7. Service Recovery<hr/>• Physical Evidence • Customer Actions • Front Stage • Backstage • Support

8. After-sale Services<hr/>• Physical Evidence • Customer Actions • Front Stage • Backstage • Support

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