• Customer-centric service

• Safety & punctuality first

• API-first integration

• Data privacy by design (UU PDP)

• Standardization & no shadow IT

• Transformasi KAI: “memindahkan orang” → “melayani pelanggan”

• Penguatan digital railway ecosystem via Access by KAI

• Operasi berbasis real-time monitoring & data-driven decision

• Stable booking/ticketing saat peak season

• Live tracking kereta real-time

• Boarding cepat (face recognition)

Drivers: CX, Digital Lifestyle, Safety, Efficiency

Goals: Kepuasan Penumpang, OTP, Zero Accident

Objectives: Digital Journey, Biometric, OCC Monitoring

Measures: NPS/CSAT, OTP Rate, Incident Rate

• Customer & Ticket Booking

• Schedule (GAPEKA)

• Face pricing

• Hybrid Cloud & Telecom Backbone

• IoT Sensor & Monitoring

• Security (IAM, Firewall, SIEM)

• Face recognition rollout | G2 Standards & Policy Management

• API Standardization | G3 Information Security Governance

• Booking & ticketing stabil (high concurrency)

• Live tracking real-time (pelanggan & OCC)

• Boarding cepat (biometrik)

• Integrasi OTA & channel digital

• PSO & regulasi transportasi

• Kepatuhan UU PDP & ISO 27001

• OT network wajib proteksi tinggi

• Hybrid cloud (private + public)

• RTS + ERP SAP tetap utama

• Face recognition belum merata

• Integrasi logistik belum full standard

• IoT predictive maintenance belum 100%

Menjamin skalabilitas dan keamanan infrastruktur kritikal dalam mendukung transformasi digital.

Units: Ops, Niaga, IT, KAI Logistik

Locations: Stasiun, Depo, Balai Yasa, OCC, Gudang

Actors: Masinis, PK, Kondektur, Gate Officer, Teknisi

• B1 Passenger Transport Mgt

• B2 Freight & Logistics Mgt

• B3 Rail Operations Control

• B4 Asset Lifecycle Mgt

Entities: Customer, Ticket, Schedule, Asset, Finance

Logical: D1 Unified Profile, D2 Real-time Ops, D3 Inventory

Physical: DB RTS, DB Unified Customer, ERP SAP DB

Services: Booking, Pricing, Digital Service, Boarding

Logical: A1 RTS Core, A2 Access by KAI, A3 Gate Sys, A4 SAP

Physical: Mobile App, Web Portal, Gate Kiosk, SAP Instance

• T1 Hybrid Cloud Infrastructure

• T2 Railway Telecom Network

• T3 IoT & Sensor Network

• T4 Station Hardware Endpoints

• DC Servers & Public Cloud

• Fiber Optic & GSM-R Radio

• Axle Bearing & Disaster Sensors

• Autogate, Biometric Cam, Tablet

Capabilities: Digital Journey, Real-time Monitoring, Predictive Maintenance

Work Packages: Rollout Biometric, API Standardization, IoT Integration

Contracts: SLA RTS Peak Season, Compliance Security OT, API Standard

G2 Standards: Policy & Standard Management

G3 Guidelines: Information Security Governance

G1 Specifications: Architecture Review Board (ARB)

G4 Repository: Architecture Repository Management