1. Trigger from Genesys

2. AWS Lambda function is triggered by Genesys event

3. Call Genesys Built-in API to fetch conversation details (conversation ID, session ID)

4. Use conversation ID and session ID to call Genesys Speech and Analytics API

5. Retrieve transcript URL and fetch all transcripts

6. Compile all conversation text into a single formatted string

7. Send compiled transcript string back to Genesys

8. Trigger Salesforce action with full transcript details

9. Data Retention Policy in Genesys: Conversation records retained for 1,095 days (3 years), then deleted or archived automatically