THE PATIENT-CENTRIC REVENUE CYCLE ROADMAP

Consumer Experience

SCHEDULING

PRE-REGISTRATION

INSURANCE VERIFICATION

PRE-CERTIFICATION

PRICE ESTIMATION

FINANCIAL COUNSELING

CASHIERING

Engaged Consumer Ease of Access Improved Consumer Service Improved Quality

Patient Experience

PATIENT ARRIVAL

VALIDATION & ACTIVATION

FINANCIAL CLEARANCE

PATIENT CARE DELIVERY

CLINICAL DOCUMENTATION & REVENUE RECOGNITION

CASE/REFERRAL MANAGEMENT

CLAIM PROCESSING

REMITTANCE PROCESSING

Engaged Patient Coordination of Care Coordinated Financial & Clinical Care Compliant Clinical Documentation

Customer Experience

PAYER PAYMENT ANALYSIS

THIRD-PARTY FOLLOW-UP

CUSTOMER SERVICE

SELF-PAY COLLECTION

COLLECTION AGENCY

DENIAL PROCESSING

Satisfied Customer Appropriate Payment Effective & Efficient Account Resolution Decreased Cost to Collect

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