Process questionnaire or chat input

Compute PHQ-9/GAD-7 (if applicable)

Detect risk level (rule + ML-based)

Retrieve contextual knowledge

Generate empathetic response

Trigger escalation if high risk

Doctor ranking using:Score = α(1 − dᵢ / dmax) + βSi + γAi + δPi

PHQ-9 = Σ(qi), where qi ∈ {0, 1, 2, 3}

0-4 → Minimal depression

10-14 → Moderate depression

15-19 → Moderately severe depression

≥20 → Severe depression

⚠️ ESCALATIONItem 9 (suicidal ideation) &gt; 0 → Immediate intervention

GAD-7 = Σ(gj), where gj ∈ {0, 1, 2, 3}

≥10 → Clinically significant anxiety

Transformer Encoder

Intent Classifier + NER

iit 3