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Software Request Process - Swimlane Diagram
👤 User
⚙️ System/ServiceNow
👨‍💼 SAM Manager
📧 Notification
Submit Software Request
Complete Multi-Select Form
Create sc_task for
Map to Software
Call Source Request
License Available?
Yes ↓
Create Entitlement
Update Counters
No ↓
Review Request
Approve/Deny
Close sc_task
Notify Requester

SAM

by Ashwani

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