Customer claim
for failed part

Customer send part
with reference number

Receive information,
open WW-QCS claim,
provide reference number

Initiate D3 flow

1.1 Receive part
and open CPR report

3D report

Submit 5D/8D report

Submit report to
Customer system if necessary

6.1 Approval of
8D report

Required compensation
to customer

7.1 Close CPR report

1.1 Receive information, open 8D-report, and provide ISS-number

2.1 Reproduce failure and initial analysis

2.2 Identify failure item and failure mode

Failure localization

2.3 Detailed failure analysis and reporting

2.4 Detailed failure analysis and reporting

2.5 Detailed failure analysis and reporting at supplier

2.6 Detailed failure analysis and reporting at outsourced assembly

3.1 Risk analysis and Containment Action

Failure localization by ASIC design house or ASIC vendor

4.1 Root Cause Analysis

5.1 Implement actions to correct problem and prevent recurrence