Start: Real-Time Automated System

Smart Meters Send Data Every 15 Min

LoRaWAN/NB-IoT Gateway Receives

Local Buffer Storage 30 Days Capacity

Auto-Sync When Connection Restored

Data Transmitted to Cloud Server

Odoo ERP Receives Meter Data

Automated Data Validation & Quality Check

Alert to Technician Meter Inspection

Manual Reading if Meter Faulty

Automatic Bill Calculation in Odoo

Bill Generated Instantly in System

Customer Portal & Mobile App Notification

Customer Views Bill Online

Submit Complaint via App Automated Ticket Creation

CRM Auto-Routes to Appropriate Team

48-Hour Resolution SLA Customer Notified Updates

Auto-Escalate Manager Additional Review

Select Payment Method

M-Paisa/Mobile Money Instant Processing

Bank Transfer/Card Real-Time Payment

DABS Office/Agent Receipt Scan to System

Automatic Reconciliation Odoo Accounting

Real-Time Revenue Dashboard Update

Customer Receipt Sent via SMS/Email/App

End: Payment Confirmed 99.5% Accuracy

Offline

Online

No

Mobile

Online

Cash