Start

Finish

Assess & Assign

Communicate & Resolve

INC. 10.20 Incident Management Process

INC. 10.50 Incident Management Process

PRB. 10.10 Problem Management Process

CHG. 10.10 Change Management Process

CHG. 20.10 Change Management Process

ESC. Escalation Process

User Customer

Stakeholders

Draft Major Incident report