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To ensure uninterrupted support for MPIDC Portal Apps, we propose a robust O&M approach
O&M Phase
MPIDC Portal
Our Approach
O&M Period: From completion/ go-live of Phase 1
Operate, support and maintain IMPIDC Portal app
Normal operation and maintenance mode Purpose: Ensuring continuity of the application, and for managing changes, as per requirement
Support for any activities and resolution of any issues related to new deployment in Phase 1 and 2 without any extra cost to the MPIDC.
1
Incident Management Process
Workflow: Incident reception Incident Solution Incident Termination
2
Change Management Process
Workflow: Change initiation Change planning & Authorization Change testing & approval Change execution Change review & Closing
3
Periodic Activities - Deployment
Open
Re-Open
Assigned
Work in progress
Wait for Change
Wait for Supplier
Wait for Parent
Wait for User Action
Wait for 3rd Party
Work on Verification
Fixed
Confirming
Closed

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by Prateek

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