Case received by NHSE CCC

Logged onto CRM

Assigned to FOI Triage

Triaged to team members

Acknowledgement sent, CRM updated

Commissioned to relevant policy teams

Send to your approver

Response approved by case officer

Joint discussion re: response

Response approved by team

Confirmation sent to FOI team

Draft updated according to feedback

Response sent to applicant

Copy sent to media team(s)

Draft and supplementary info sent to relevant approvers

Confirmation sent to FOI team

Changes/queries sent to FOI team