Customer requesting a WD

≤ 1.999

Between 2k and 4.999

Between 5k and 9.999

≥ 10.000

Does it meet closed loop?

Decline with reason: Closed Loop

Request the WD towards the correct Payment Method/s

Process the transaction

Complete the table provided on the SOP

Was all info outcome positive?

Escalate via outlook to Natalia, Payment Team in CC Subject line: CO over 2k + External ECR ID

Approve it after Natalia's confirmation

Process the transaction

Complete the table provided on the SOP

Sport or Casino?

1. Traders' escalation via Teams Group: Payments | 5K Plus Withdrawals 2. After Trader OK, outlook escalation to Natalia with Payment team in CC. Subject Line: CO over 5k + External ECR ID

Escalate via outlook to Natalia, Jessica and Neil with Payment team in CC. Subject Line: CO over 5k + External ECR ID

Approve it after Natalia's confirmation

Process the transaction

Complete the table provided on the SOP

Sport or Casino?

1. Traders' escalation via Teams Group: Payments | 5K Plus Withdrawals 2. After Trader OK, outlook escalation to Natalia with Payment team in CC. Subject Line: CO over 10k + External ECR ID

Escalate via outlook to Natalia, Jessica and Neil with Payment team in CC. Subject Line: CO over 10k + External ECR ID

After everyone's confirmation Escalate via Teams Group: Payment Over 10k WD Ensure to address it to John Phipps

After John Phipps approval, WD can be processed

Process the transaction