Zoho Voice
Active Call

Open call dispose window
Select 'Apps'

Select 'Zoho Desk'

Prompt appears to create ticket
Proceed to create

Zoho Live Chat
Active chat session

Open sidebar
(top right corner)

Scroll down
Select 'Zoho Desk'

Click 'Create Ticket'
Follow prompt to create

Firework Chat
Customer inquiry

Confirm details:
• Full Name
• Email address

Proceed with ticket creation
using confirmed details