Start: Document generated in Oracle HCM (Offer / Resignation / Probation / Absence)

HCM Extract / OTBI generates PDF

OIC validates data & builds DocuSign envelope

OIC calls DocuSign API (Send Envelope)

Check Send Response - Success → proceed - Failure → Error Queue

DocuSign manages signing workflow (DocuSign Connect sends events to OIC)

Error Queue (on failure): Store payload + error metadata Notify Integration Team

Integration Team investigates & corrects Resubmit from Error Queue

OIC downloads signed PDF, attaches to HCM record Update status (Completed/Declined)

End: Signed document stored in HCM Audit log recorded