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SHAHM Sailpoint Integration Approach
End User Requestor / Approver / IT Service Team
BMC Remedy
Sailpoint IGA
Target Application
Start
User Login to SHAHM
User Raise Request for Access
Approvals
Approved?
Workorder registered in SHAHM
Assign service ticket to IT Service Team
Close the Case
End
App supports native provision?
Wait for SailPoint Scheduled job to process the 'In-Progress' tickets
SailPoint Scheduled Job process 'In-Progress' service tickets
SailPoint Connector performs provisioning/ de-provisioning
Wait until the incident is resolved
Update the case with error message and Assign new incident ticket to IAM Service team
Is Transaction Success?

Sail

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