Livoa LogoLivoa
SUPPORT TEAM
SALES TEAM
Welcome Team
Enquiries
Support Assistance
Incoming Calls Team (24/7)
Paid IDs - Database
Support Team (24/7)
Outgoing Calls Team (24/7)
Paid Verification
Follow-ups
Service Calls
• Paid Verification of IDs


• Refund Processing

• Pass escalations to support team

• Match Follow-ups


• Deactivated ID Follow-ups

• Escalation closing call-back to customers.

• Monthly Support Calls


• Plan-wise Team split

• Pass escalations to support team

Sales leads
Free Reg. IDs.
RENEWAL
ON
EX
EON
Celestial Support Team
Sale Enquiries.

PROCESS DIAGRAM

by KAV

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