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1. Card ordering

IB

Branch

2. Is parcel service chosen?

Yes

No

Follow existing process

3. Open drop list with delivery addresses and pick up the most convenient

4. The fee should be charged automatically through the system.

5. The card is sent to production

6. IDEMIA producing a card

7. Glue the sticker on the envelope

8. Pack in a different bag

9. DPD courier picks up cards from Idemia (LV)

8. Cards are delivered to vendor’s logistic center in LT, LV, EE

9. Cards are delivered to parcel terminals

10. Customer picks up a card from parcel terminal.

END