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IT Service Management (ITSM) Workflow
ITSM Service Desk
Knowledge Base
INCIDENT
SERVICE REQUEST
AUTOMATED ALERTS
Harvest Knowledge
Change Management
Problem Management
Continuous Improvement
Follow Up
Incident Workflow


1. Create Incident → 2. Prioritize → 3. Assign to Group → 4. Resolve Incident → 5. Close Ticket

AI/Ops Platform
iBRVAR System Overview
1. Centralized Configuration & Database

- Browser-based dashboard
- Single Settings page
- Backend with ASP.NET & ORM
- Relational DB (MySQL, MS SQL, PostgreSQL)

2. Event-Driven Recording & Control

- Automated triggers from race signals
- Manual override via UI
- Real-time communication with SignalR
- Avigilon API for NVR control

3. Video Channels & Dual NVR Management

- 14 video channels
- Primary NVR (Avigilon UNITY)
- Secondary NVR for Playback
- Separate live and playback recording

4. AI-Based Video Generation & Metadata

- Panoramic stitching
- Fleet tracking
- Event detection & metadata
- AI video & metadata streaming

5. Playback & Monitoring with Browser-Based Features

- Adaptive streaming (HLS/DASH)
- Customizable layouts
- UNITY client integration

Copy of Project

by SAH786

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