• Subjective experiences

• Previous knowledge

• Personal values and beliefs

Schooling

Age

Income

• Culture

• Social capital

• Family and social support

• Visual and auditory acuity

• Physical and psychological characteristics

• Cognition

• Motor skill

• Clinical pharmacy services

• Information individualization

• Supporting groups

• Health education

• Functional

• Communicative

• Critical

• Numeracy

• Understand

• Access

• Communicate

• Evaluate

• Calculate

Medication name, dosing information, when to take medication, treatment indication, side effects, drug-drug interactions, when to omit intake, food-drug interactions, instructions to follow in case of adverse events, medication storage, medication disposal instruction.

Verbal info, print info, digital/virtual info, audiovisual info, visual images/symbols/pictograms.

Processing info about medication and acting upon medication instructions, individual decision making, recognizing when to ask for re-evaluation, obtaining info about medication, communicating with health professionals, monitoring medication effects, documenting info.

• Data collection

• Data entry

• Data cleaning

• Descriptive analysis

• Reliability

• Validity