(Healthcare - Patient Appointment Management System)

Collaborative sessions to map processes and agree on improvements.

Identify issues and needs directly from staff involved in scheduling.

Watch staff in action to discover inefficiencies and hidden workarounds.

Analyze EMR and call logs to spot trends and problem areas.

Generate and prioritize improvement ideas with staff.

Gather feedback from patients and staff on booking experience.

Discuss preferences and expectations with targeted patient groups.

Review SOPs, regulations, and forms to identify constraints.

Create booking system mockups for feedback before implementation.