Service Call Request

Breakdown Call Request

Warranty Claim Request

Installation Request

Create Service Call

Assign Engineer for Service

Engineer Visits Site

Diagnose Problem

Perform Troubleshooting

Service Report Prepared

Escalate to Senior Engineer

Collect Customer Feedback Service

Maintenance Report Prepared

Collect Customer Feedback Maintenance

Create Breakdown Call

Assign Engineer for Breakdown

Engineer Visits Site Breakdown

Diagnose Breakdown

Perform Troubleshooting Breakdown

Breakdown Report Prepared

Escalate to Senior Engineer Breakdown

Order Spare Parts

Receive Spare Parts

Collect Customer Feedback Breakdown

Verify Warranty Status

Process Warranty Claim

Collect Customer Feedback Warranty

Schedule Installation

Assign Engineer for Installation

Perform Installation

Collect Customer Feedback