Customers (icons placeholder)

Call Center Live Agents (icons placeholder)

Amazon Connect For: Call Routing

Amazon Lex For: Conversation

Amazon SageMaker For: Conversation Analysis

Amazon DynamoDB For: Conversation Storage

AWS Lambda For: Formatting Message, Integration with Enterprise Systems

Amazon Simple Notification Service For: SMS Handling

Amazon Kinesis For: Call Audio Capture

Encrypted Amazon S3 Bucket for Audio

Encrypted Glacier Vault for Audio

KMS

KMS

Encrypted Amazon S3 Bucket for Messages

Encrypted Glacier Vault for Messages

Existing Portal Account Self Service Amazon SQS Queue For: Managing Cancellation/Adjustments

Enterprise Network Application CRM

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