How do File based Data Libraries work?

Trigger

Ask your AgentI'm Agentforce, your trusted AI assistant.What is the status of my order?

Plan

InstructionsWhen a customer asks about an order, make sure you already have their email address to verify the order.Do not allow change the order details without first confirming with the customer.

Execution

Agent executes actions & services

📦 Lookup Order🛒 Product Rec↩️ Return Order🔄 Exchange

Agent enriches actions with your data

Outcome

Agent generates a responseYour order status has shipped and will be arriving in 7 days.

Einstein Trust Layer

Data Library 1File 1, File 2, File 3

Data Library 2File 4, File 5

Data Lake Object (DLO)AIGroundingFileRef

AIGroundingFileRef

RAGFileUDMO

Search Index RAGFileUDMO_SI

RAGFileUDMO__chunk

RAGFileUDMO__index

Default Retriever

Retriever for EDL 1

Retriever for EDL 2

flow