Start

Extract Ticket

Should Ignore (Manual Intervention)

Ignore Ticket

Tag Processing

Is OOS?

Has OOS Tag?

Remove OOS Tag

Is this closeable?

Comment Closed By Talos

Resolve Ticket

ReOpen Ticket

Should drop escalation?

4th Escalation

3rd Escalation

2nd Escalation

1st Escalation

Normal WIP Ticket

Is Escalated?

De-Escalate

Remove escalation tags

Comment 'De-escalation'

Resolve Escalation Tickets (Lambda Invoke)

Remove escalation tags due to OOS

Remove Processing Tag

Propagate Comments

End