1. Fault Identification and Material Requirement• Fault detected in wind turbine• Customer assesses replacement materials• Checks warehouse availability

2. Material Unavailability• Material not in stock• Customer initiates procurement request• Ticket raised via SAP with details

3. Order Processing• Ticket sent to Parts Procurement Team• Team selects suppliers and places order

4. Order Confirmation and SAP Update• Supplier confirms order via email• Procurement team updates SAP status

5. Delivery Monitoring and Issue Resolution• Delivery delays or issues• Customers follow up on status and delays

6. Data Verification and Correction• Procurement team compares SAP data with customer PDF• Resolves discrepancies with customer• Updates corrected info in SAP

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