(Desktop, Mobile, Slack, Teams, Web)

(Web/App/Chat)

- Natural Language Understanding (Intent, Entity Extraction)

- AI Knowledge Base Search (Semantic Search, Vector Search)

- Auto-Diagnosis Engine (Endpoint API Integration)

(ServiceNow, Jira, Zendesk APIs)

(Chat, Voice, Email)

- OAuth2 / SSO Authentication

- Data Encryption (At Rest & In Transit)

- Role-Based Access Control (RBAC)

- Load Balancers

- Auto Scaling

- Monitoring & Logging