Livoa LogoLivoa


Employee Identifies an


Issue

Resolve within

own department?

Resolve with Dept. Head
Contact First Point of Contact


in other department

Resolved within 24h?
Log Resolution & Close
Formally Escalate to


Escalation Level 1 Manager

Resolved within 24h?
Log Resolution & Close
Escalate to Final Escalation


Department Head/CEO

Issue Resolved


Root Cause Analysis

Update SOPs if required
Yes
No
No
Yes
Yes
No

Multivendor

by RAYHAN

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0 uses