Data Sources
CCE Config DB
- Agent Config
- Agent Skill Mapping
CCE DB
- Agent Context
- Contact Context
CRM DB
- Customer Profiles
Admin Configuration
AI Routing Workflow Portal
Config CSAT Optimization
- Configure Data Source
- Query Templates
Orchestration (Containerised Microservices)
Training Data Pipeline
Extract > Join > Normalize
Inference Data Pipeline
Contact Center AI Services
Auto-CSAT Service
CCE Routing Runtime
Router
Incoming Contact Request
ML Inference Service
by Veer
