Quality Policy & Objectives (5.5)

Risk Management (8.5)

Management Responsibility & Commitment (5.2, 8.2)

Management Review (8.9)

SUPPORT

• Personnel (6.2)

• Facilities & Environmental Conditions (6.3)

• Equipment, Reagents & Consumables (6.4, 6.6, 6.6) (Referral Labs (6.5))

• Calibration & Metrological Traceability & Externally Provided Produce & (Referral Labs (6.8))

Information Management (7.6)

• User Requirements & Service Agreements

• Sample Collection & Handling (7.1, 6.4) Sample Transportation

• Sample Receipt & Acceptance

• Verification & Validation of Methods (Methods (IQQ & EQA) (7.3.7) (7.3.4))

• Measurement Uncertainty

• Result Review & Release (7.4.1,2)

• Critical Result Reporting (7.3)

• Post-examination Handling of Samples

• User Satisfaction or Dissatisfaction

CHECK & ACT

Internal Audits (8.8.3)

• Evaluation & Quality Indicators (8.8)

• Resolution of Complaints (7.7) Nonconforming Work (7.7)

• Nonconforming Work (7.5)

• Corrective Actions (Repeative) Continual Improvement (8.6)